Shipping & Returns

Processing Times

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Most pieces are made to order and take approximately 2 to 3 weeks to leave the studio. If you need something sooner, please reach out before placing your order so we can see if we are able to accommodate your timeline.

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Custom and more complex projects, including bespoke designs and some heirloom redesigns, usually follow the timelines outlined in our Custom Work Policy. In general, custom work averages 4 to 8 weeks, depending on the scope of the project.

Please note that production time is separate from shipping time.

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Shipping Methods

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Orders are shipped from New York using trusted carriers such as USPS, UPS or FedEx, with tracking provided whenever possible.

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• Shipping options and rates are shown at checkout based on your location.

• High value orders may require a signature upon delivery for security.

• Once an order has shipped, the carrier is responsible for transit and delivery.

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If you have specific shipping needs or timing concerns, feel free to contact the studio before ordering.

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Returns

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Because each piece is made with care, we do our best to make sure you love what you receive. That said, some non custom items may be eligible for return.

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Eligibility

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• Eligible items may be returned within 14 days of delivery.

• Items must be unworn, in their original condition and in the original packaging.

• Return shipping is the responsibility of the buyer.

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Refunds

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• Once the return is received and inspected, approved refunds are issued to the original form of payment.

• Original shipping fees are non refundable.

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To request a return, please contact the studio with your order number and details before sending anything back. Unapproved returns may not be accepted.

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Exchanges

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At this time, direct exchanges are handled on a case by case basis.

If you would like to discuss an exchange for an eligible piece, please email the studio with your order information and what you have in mind. We will let you know what is possible based on the item and its condition.

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Final Sale Items

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Some pieces cannot be returned or refunded. These include:

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• Custom pieces and bespoke designs

• Heirloom redesigns

• Personalized, engraved or hand stamped pieces

• Workshop deposits and workshop fees, unless otherwise noted in the workshop terms

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If you are unsure whether a piece is final sale, please ask before purchasing.

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Shipping Issues, Loss or Damage

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If your order arrives damaged, or tracking shows an issue in transit, please contact the studio as soon as possible with photos and your order number.

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We will help you review options with the carrier and, when possible, work toward a resolution. Please keep all packaging and the item as received so that any claim can be processed properly.

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Pricing and Precious Metal Market Fluctuations

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The prices shown on the website are based in part on current market rates for precious metals such as gold and silver. These global market prices change over time and can affect the final cost of a piece, especially for custom work.

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• After an order is submitted, the final price may be confirmed or adjusted once materials are allocated and production is ready to begin.

• If a price adjustment is required for a made to order or custom piece, you will be notified before production begins.

• If you approve the updated price, the order will proceed. If you do not approve the adjustment, the order may be cancelled and a full refund issued.

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We do not offer price adjustments or refunds due to changes in precious metal values after a purchase has been completed.

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Custom Work

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Custom and heirloom redesign projects follow a slightly different structure than standard shop orders. For clarity, the main points are:

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• Custom projects begin with a consultation and a rough estimate. The actual pricing is determined when the piece is put into production, once the design, scale and materials are finalized.

• A non refundable deposit is required to begin custom work.

• Timelines for custom projects typically average 4 to 8 weeks, depending on complexity and scope.

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For more detail about custom projects, please see the Custom Work Policy or reach out directly with questions.

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Questions

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If you have any questions about shipping, returns or whether an item is eligible for return, please contact:

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Katherine Lincoln Jewelry
New York, NY
Email: katherinelincolnjewelry@gmail.com